Note: This support article is part of a series for our advanced Replacement Management System (RMS). If you have a question regarding this advanced feature that hasn't been answered, please connect directly with your Account Manager or custom Technical Architect.
To learn more about our advanced Replacement Management System (RMS), please read this linked support article: https://support.antistock.io/en/articles/12341109-what-is-the-antistock-replacement-management-system-rms.
Standard Replacements
We understand that not every business model requires a customer to pay for a protection plan at checkout. That's why we also support a Standard replacement feature where customers do not pay an additional fee at checkout.
In short, you'll be able to set up a basic replacement protection plan at checkout without collecting additional payments with Standard and run basic rules to manage replacements with manual operations.
As soon as you enable Standard replacements, your customers will have the option to "Request Replacement" once our system delivers their product after payment.
When your customer taps on "Request Replacement", we'll let them know that they can expect a response to their request within a period of 24-48 hours from your team. Before we notify you of a replacement request, we'll require that customers select exactly what they'd want replaced from a list of "Delivered Stock".
To learn more about what your customers see at checkout when selecting a replacement protection plan, please visit this help article: https://support.antistock.io/en/articles/12341203-what-do-my-customers-see-when-requesting-a-replacement.
After customers select their stock replacements, they'll then be required to upload evidence/proof images on a third-party host, such as Imgur. If you'd like to see support for self-hosted images, please connect directly with your dedicated Account Manager or custom Technical Architect.
Once customers upload their evidence/proof images, they'll need to select a single replacement request reason and, if required, add a custom message alongside their selected reason.
If your customers accidentally send in a replacement request, they'll have an option to cancel their request. If they cancel their request, we'll keep the request data visible within your business dashboard view and mark it as "Canceled".
Priority Replacements
Enable revenue collection to capture replacement protection plan payments directly and create advanced automated approval rules for Priority replacements.
To learn more about creating a new revenue stream with Priority replacements, please visit this help article: https://support.antistock.io/en/articles/12341272-how-do-i-enable-revenue-collection-with-priority-replacements.