Note: This support article is part of a series for our advanced Replacement Management System (RMS). If you have a question regarding this advanced feature that hasn't been answered, please connect directly with your Account Manager or custom Technical Architect.
To learn more about our advanced Replacement Management System (RMS), please read this linked support article: https://support.antistock.io/en/articles/12341109-what-is-the-antistock-replacement-management-system-rms.
Protect Your Checkout
If you've enabled revenue collection (Priority Replacements), customers will have an option, after clicking "Continue to Checkout" to protect their checkout.
When customers attempt to request a replacement post product delivery, they'll see a pre-set (customized by the business) dropdown with reasons they can select for the replacement.
To simplify onboarding to this system, by default, we create these standard reasons for businesses:
Product Does Not Work
Product Not As Described
Product Already Redeemed
Product Arrived Late
Other (Describe Below)
To customize your replacement reasons, you'll want to visit your replacement dashboard, tap on "Settings", then scroll down to the "Form Requirements" section and edit the specific reasons to meet your business environment.
Replacement Request
When your customers send in their replacement request, they'll see a notice that their replacement request is "In Progress".
If you haven't already enabled auto approve rules to save up to 60% of time with replacement requests, learn more here: https://support.antistock.io/en/articles/12341349-what-are-the-auto-approve-settings-for-the-replacement-management-system-rms.
If approved, they'll see a new "Your Replacement Was Approved" section with their newly replaced stock products, alongside the options to "Copy to Clipboard" and "Download as File" their newly replaced stock.
If denied, they'll see a new "Your Replacement Was Denied" section with the following text: "We've denied your replacement request. You will not be able to request a replacement for these products in the future."